"The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking." -Albert Einstein During a recent workshop with a group of delegates it was interesting to note how they coped (or didn’t cope) when being exposed to the Polestar Business Simulation. It is important to [...]
About John HudsonJohn Hudson focuses on the delivery and support of the RCA suite of KEPNERandFOURIE™ products with particular emphasis within the IT environment. He draws on almost 20 years of experience within the IT industry in the UK and Southern Africa. His particular strengths relate to the development and refining of products and content specific to client needs.
"Coming together is the Beginning, Keeping together is Progress, Working together is Success" - Henry Ford There is a need to create a positive touch point on every interaction with a customer. This is not as simple as it sounds, for in the ever expanding technology of today the majority of interactions with customers tend [...]
How do we ensure we get the best information at all times, especially if our company is located over different time zones? Global organisations find it increasingly more difficult to deal with decisions and investigations effectively, especially if some of the stakeholders and information sources are not in the same location. What do you do [...]
In an incident situation we are always looking for that “Silver Bullet” question – the one question that would bring some insight to the incident being experienced. The good news is that there is such a question; in fact there are a few of these questions that could provide you with that insight needed. We [...]