Here at OnTrack International we pride ourselves on our exceptional training and the service we give to each and every client. However, in order to fulfil one of our core values of ‘better and better all the time’, we ask our clients for feedback on how we’ve been doing, in the format of our OnTrack Survey.
Our last survey (which you can take a look at the infographic here) provided us with a lot of valuable information – such as, 98% of our clients agree that OnTrack services are good value for money. This year, that particular stat rose to 100%!
So what did we find out this time?
One question we asked clients this year was ‘What value has OnTrack brought to your organisation?”. The responses gave us an insight into how we have made a difference, which included our inspirational training, generating a renewed confidence in L&D and how our approach is thought provoking.
Some fantastic comments included:
• “What a fabulous team you are – thank you for helping me to make the difference that makes the difference. I couldn’t have done it without you!”
• “A great team of people who I love working with.”
• “Lots of love for OnTrack!”
• “Many thanks for your ongoing support. Always a pleasure to meet and talk with you.”
One question we are always keen to know the answer to is why our clients choose to work with OnTrack. Answers this year included that we always deliver, our partnership with clients, previous experience of working with us and that we are a preferred supplier.
We are thrilled to have received such positive feedback from our clients and that we continue to provide an exceptional service. If you missed the chance to take part in the survey, don’t worry just get in contact with us now. Watch out for our client survey infographic which will be up on the website very soon!