Making the Difference
Inspiring confidence, meeting objectives, excellent service and thought provoking are just some of the words used to describe the solutions developed and delivered in partnership with our clients over the past twelve months. It’s our team of consultants both in the UK and internationally who consistently deliver to meet and exceed our customers’ expectations and enable us to be recognised as the most valued development partner. I’m extremely proud to work in this team and want to give you an insight into our partnership approach.
The journey begins with an initial consultation meeting with one of our team. This is when we aim to truly
understand the business and problems that our clients are trying to address, so that we can determine the most effective solution in both time and money. It’s also when we build great working relationships with the key stakeholders.
We always consider and offer, when appropriate, a truly blended solution which typically includes pre and post course activities such as action learning sets to really help to embed the learning and apply them to real issues within the business. Our classroom based solutions are engaging and interactive which is why we score so highly in our client survey results around the consultants’ ability to deliver.
We are living in a digital age where delegates want access to learning outside of the traditional classroom. Our clients are keen to explore the world of ‘virtual’ and ‘just in time’ learning and at OnTrack our virtual classrooms, online managers toolkit and social learning platforms are always well received and add real value to any solution we develop.
But don’t take my word for it, this is what one of our clients said in our last client survey – ‘I was introduced to OnTrack when I joined the L&D team at Iron Mountain. Now that I have a choice as to who I use, I would choose OnTrack every time. They are professional, talented and we are always treated as their number one client. We have worked together for many years and trust their skills and knowledge, and a full understanding of our business needs. We have built a solid relationship which gives us the benefit of consistency that our Managers trust.’