Verbal Behavioural Intelligence

Navigating 2024 learning strategy: a more complex and ambiguous world

A toddler presented with a challenging set of stairs, similar to the challenge faced by L&D professionals creating a learning strategy for 2024 Photo by Jukan Tateisi on Unsplash

By Fraser Jones, managing director, learning & development consultancy, OnTrack International

2024 has been billed as ‘the’ election year. How might that impact your 2024 corporate learning strategy? Well, a record-breaking number of governments and heads of state could change.

“Globally, more voters than ever in history will head to the polls as at least 64 countries (plus the European Union)—representing a combined population of about 49% of the people in the world—are meant to hold national elections, the results of which, […]

Verbal Behavioural Intelligence – Q&A with Matt McIntyre

Verbal Behavioural Intelligence, illustrated by orange sheets of paper lie on a green school board and form a chat bubble with three crumpled papers. Photo by Volodymyr Hryshchenko on Unsplash

What is Verbal Behavioural Intelligence?

Verbal Behavioural Intelligence (VBI) is a framework for analysing how people communicate verbally in the workplace, what they do well and how they can improve. In short, it is the science of verbal communication.

The thinking behind VBI was born in the 1980s after a major airline carried out a four-year study while simultaneously overhauling its approach to leadership and customer service.

While they were looking at the attributes of both great leaders and team players within their […]