The Client

A multinational general insurance company partnered with OnTrack International to address a silo mentality culture in the business.

The main objectives were to get people thinking about great business and to change the culture from a silo mentality to become far more proactive and flexible to generate business success. 

The insurance giant has four main business areas including Retail and Commercial. Each of the four areas were working independently, not actively sharing information or knowledge with others. The impact of this reduced the organisations efficiencies and eroded the corporate culture. 


The solution

OnTrack Solution

A solution was designed, customised to the organisation and the challenges they faced, that would break down the silo mentality and empower the managers to allow information to flow freely across the four business areas.

Through the learning we had to create a sense of unity within the organisation to help combat the silo’s. By working toward a shared goal this sense of community was developed and generated more open communication. In order to effect quick change, the programme was rolled out simultaneously across all four business areas. 

The impact of the programme was almost immediate, as the programme sponsor explains; 

“We were so impressed with the initial roll out of the change project that we have already commissioned another programme aimed at Sales Management. Again this will be rolled out across the whole of the group.”

The first stage of the project influenced 3,000 mid to senior managers initially, then the second stage was rolled out to junior management across the larger group, in a top-down manner, to over 13,000 people.


The outcome

OnTrack Measured Results

OnTrack Project Manager Matt McIntyre;

“The impact has been immediate. The people within the organisation are fantastic and all really hungry for it.”